Shipping & Returns

Delivery
Goods sold by Johns Rod and Custom are shipped within Australia via Australia Post, or Courier (Couriers Please ), and the delivery area is limited to those areas serviced by Australia Post.
Goods delivered overseas sold by Johns Rod and Custom are sent by standard airmail. The delivery time for each order is based on the availability time for the Product(s) + Shipping time. Shipping time varies from area to area, and can be anywhere up to 7 working days within Australia and 3 weeks overseas.
The customer can nominate their choice of courier, express post or overnight freight. It is the responsability of the customer to request insurance and/or registered post if they require. Johns Rod and Custom will contact the customer to inform them of shipping costs and total price.

Australian Shipping*

Weight
VIC
NSW
QLD
SA
TAS
WA
NT
Up to 1kg
6.55
8.55
10.20
9.00
9.00
10.75
10.60
Over 1kg to 2kg
6.90
9.20
12.50
10.10
10.10
13.60
13.30
Over 2kg to 3kg
7.25
9.85
14.80
11.20
11.20
16.45
16.00
Over 3kg to 4kg
7.60
10.50
17.10
12.30
12.30
19.30
18.70
Over 4kg to 5 kg
7.95
11.15
19.40
13.40
13.40
22.15
21.40
Over 5kg to 6 kg
8.30
11.80
21.70
14.50
14.50
25.00
24.10
Over 6kg to 7kg
8.65
12.45
24.00
15.60
15.60
27.85
26.80
Over 7kg to 8kg
9.00
13.10
26.30
16.70
16.70
30.70
29.50
Over 8kg to 9kg
9.35
13.75
28.60
17.80
17.80
33.55
32.20
Over 9kg to 10kg
9.70
14.40
30.90
18.90
18.90
36.40
34.90

International Shipping*

Weight
NZ
ASIA/PACIFIC
USA/CANADA
REST OF THE WORLD
Up to 1kg
13.50
16.00
19.50
22.00
Over 1kg to 1.5kg
19.00
22.50
28.00
31.50
Over 1.5kg to 2kg
24.50
29.00
36.50
41.00

*Note: This is a guide only and does not include handling fees. Actual price may vary.

For more accurate information and rates go to the Australia Post Postage Assessment Calculator

Returns
Contact our sales department to get a Returns Authorisation number.
Returned items must be accompanied with the original receipt, and original undamaged packaging. Returns will be subject to a 10% re-stocking charge, 15% after 30 days.
No returns on electrical items, video tapes, or special orders. No returns after 60 days.

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